Get in Touch

Have a question about an order, product, or return? We usually reply within 24 hours.

Send a Message

โœ“ Message sent! We'll get back to you within 24 hours.
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Email Us

hello@brainrot.at

Monโ€“Sat, 9amโ€“6pm IST

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Call / WhatsApp

+91 8792584213

Monโ€“Sat, 10amโ€“5pm IST

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Returns & Refunds

7-day return window. Unused items in original packaging. See full policy โ†’

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Response Time

We aim to reply to all messages within 24 hours on business days.

Frequently Asked Questions

How do I track my order?
Once your order ships, you'll receive a tracking link via email and SMS. You can also email us with your order number and we'll update you.
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging. Contact us via this form or email to initiate a return. Refunds are processed in 3โ€“5 business days.
Do you offer Cash on Delivery?
Yes! COD is available across most pin codes in India. A small COD handling fee of โ‚น49 may apply. You can also pay via UPI, card, or net banking.
How long does delivery take?
Standard delivery takes 4โ€“7 business days. Express delivery (1โ€“3 days) is available at checkout for โ‚น99 extra. Free shipping on orders above โ‚น999.
My product arrived damaged โ€” what do I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage. We'll arrange a replacement or full refund promptly.